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Support
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If you require assistance while installing a Small Queue version of Hyper.Net, send our support staff an email to hnspe@coextant.com. Please provide your contact information in this email. If a conversation is required we will call you.
All other support issues require use of a numbered support incident . You can purchase these a la carte or in advance. Each numbered support incident is valid for one (1) year after date of purchase. After expiration, support incidents can no longer be used. There are no refunds or credits for expired or unused support incidents.
Customers requiring support must provide a valid, unused support incident number to receive service. Support requests must be made by sending email to hnspe@coextant.com. A resolution may require up to three business days depending on the time required to research the problem. We’ll try to respond the same day of course.
Urgent handling service (telephone support, 24-hour service) is available to specific customers. To find out if your company is eligible for this service, send email to sales@coextant.com.
Puchase Support - Pricing InformationPuchase Support - Pricing Information
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Access our new online support forum at:
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Date: 12/3/2009
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