Pricing Rules

• A Hyper.Net Request Queue is a database that tracks all conversion and publication requests sent to Hyper.Net. Once you have licensed a document volume appropriate for your needs, you may install an unlimited number of Hyper.Net request queues on an unlimited number of servers to meet your conversion requirements. Hyper.Net's conversion and publication services software may also be installed on an unlimited number of servers to achieve high degrees of parallelism.
• The number of documents managed collectively by all installed queues may not exceed the licensed document volume. For the purposes of calculating volume, the deciding factor is the number of documents managed as separate documents and submitted to any Hyper.Net request queue for conversion.
• The administrator will receive an email when the licensed document volume is nearly exhausted. After the licensed document volume has been reached, Hyper.Net SharePoint Edition will not accept any new documents for conversion. Existing documents and their corresponding converted formats and publications may still be updated, reconverted and republished as users continue the documentation process. The conversion and publishing of new documents in this case requires either the deletion of existing publications managed by Hyper.Net or the purchase of a larger document volume license.
• Document volume licenses may not be shared by separate legal entities. For example, two separate legal entities may not separately manage documents and submit conversion and publication requests to a shared queue for their own purposes. Similarly, a centralized IT organization may not offer conversion and publishing services for separate legal entities under the same corporate umbrella. Each legal entity in this case must have its own document volume license for its own documents.
• Collaboration is allowed. If your partners and suppliers access your network to share and save documents, which you then wish to convert and publish with Hyper.Net, this is not a violation of license rules. The content is still being managed, published and used within the licensed legal entity. Such other legal entities may not, however, use the same infrastructure to convert and publish their own content for their own use.
• Converting documents to PDF, hypertext, Flash and other formats can take time, especially if documents are long and multiple output formats are desired. If you have a high-volume, high-demand conversion and publishing situation, the time between document check-in and availability can grow at peak demand times. You can install Hyper.Net's transformation services on multiple servers that act in parallel to handle the requests of a queue to achieve acceptable conversion speeds even when demand is intense. There are no licensing fees for the Hyper.Net software you may wish to distribute on multiple servers. A group of Hyper.Net transformation servers acting together on a queue is referred to as a pool. The Hyper.Net Workload Manager can be used to implement intelligent load balancing and failover of all transformation servers in one pool, giving your solution unlimited enterprise scalability. The Hyper.Net Workload Manager is licensed per pool.
• The Free License is optimal for both test and production use and has no associated license fee. It remains, however, a licensed edition for legal reasons, and its use is subject to the Software License Agreement included with the product.
• Only one Free License may be used within any given legal entity.

Maintenance Rules

• Maintenance includes automatic email notification of and the right to upgrade for free to all future minor and major releases.
• Annual maintenance must be purchased with the document volume license and kept current to ensure access to future updates and upgrades at no cost. Annual maintenance contracts renew automatically and are automatically cancelled upon non-payment.
• Cancelled maintenance contracts are not renewable.
• Without a valid maintenance agreement, there is no notification of release availability and upgrading to a new release requires the purchase of a new document volume license with the required document volume.
• Customers with Free Licenses may upgrade to any new Free version at no cost without purchasing annual maintenance. A low-cost Notification Maintenance option is available to customers who wish to be notified when new versions are available.
• When upgrading to a higher document volume license, keep in mind that you’ll also need to upgrade your existing maintenance contract to ensure access to free updates and upgrades to future versions of Hyper.Net SharePoint Edition. Any amounts you’ve already paid for maintenance will be applied pro-rata to your maintenance upgrade cost.

Support

• If you require assistance while installing a Small Queue version of Hyper.Net, send our support staff an email to hnspe@coextant.com. Please provide your contact information in this email. If a conversation is required we will call you.
• All other support issues require use of a numbered support incident . You can purchase these a la carte or in advance. Each numbered support incident is valid for one (1) year after date of purchase. After expiration, support incidents can no longer be used. There are no refunds or credits for expired or unused support incidents.
• Customers requiring support must provide a valid, unused support incident number to receive service. Support requests must be made by sending email to hnspe@coextant.com. A resolution may require up to three business days depending on the time required to research the problem. We’ll try to respond the same day of course.
• Urgent handling service (telephone support, 24-hour service) is available to specific customers. To find out if your company is eligible for this service, send email to sales@coextant.com.